# Lifetime Base Warranty

## Quick highlights

-   One-time fee per Base: **AED 99**.
    
-   Coverage: **manufacturing or material failure** affecting Base function.
    
-   Remedy: **like-for-like exchange** (same model/size; closest available color if original is unavailable).
    
-   Eligibility: **original purchaser**, Base bought from **solemate.ae** or an authorized partner.
    
-   Frequency cap: **up to 2 approved exchanges per 12 months** per covered Base.
    
-   Lifetime cap: **up to 10 approved exchanges** over the life of the covered Base.
    
-   Fees per approved exchange: **AED 30 delivery + processing (UAE)**; **international shipping/duties/taxes are dynamic and communicated before proceeding**.
    
-   Non-transferable; add-on fee is non-refundable.
    

## 1) Definitions

-   **Base**: Sole Mate heel/base component only.
    
-   **Lifetime**: the period the Base can reasonably remain in service under normal use by the original purchaser and while compatible parts or equivalent replacements are available.
    

## 2) What’s covered

Functional defects arising from manufacturing or materials under normal use, including:

-   Snap-lock interface failure on the Base (attachment points).
    
-   Structural fracture or midsole/heel separation not caused by impact, heat, chemicals, or misuse.
    
-   Outsole delamination unrelated to wear/tear or solvent exposure.
    
-   Foam collapse that materially affects comfort within normal use.
    

## 3) What’s not covered

-   Cosmetic changes (scuffs, scratches, fading, imprints, odors).
    
-   Damage from misuse, impact, crushing, cuts, heat, water/chemical exposure, or improper storage.
    
-   Use with **non-Sole Mate** tops or mismatched sizes.
    
-   Third-party alterations/repairs.
    
-   Commercial/rental use.
    
-   Loss or theft.
    
-   Tops, bags, accessories, or any non-Base components.
    

## 4) Eligibility and activation

-   Add-on must be purchased for the specific Base (per SKU) at checkout or within **14 days** of Base purchase.
    
-   Coverage starts from the Base purchase date.
    
-   Applies only to the original purchaser with valid proof of purchase.
    

## 5) Claim process

Email **[info@solemate.ae](mailto:info@solemate.ae)** with order number, Base model/size/SKU, photos or short video of the issue, and a brief description. Physical inspection may be required. Submitting false or altered information voids coverage.

## 6) Remedy

-   Approved claims receive a **replacement Base** of the same model and size; if original color is unavailable, closest available color or an equivalent model is provided.
    
-   Replacements may be **new or refurbished** and carry the **remaining** coverage balance; the 12-month frequency window and lifetime cap **do not reset**.
    
-   No cash refunds or store credit under this add-on.
    

## 7) Fees per exchange

-   **UAE:** **AED 30** delivery + processing per approved exchange (non-refundable).
    
-   **International:** customer pays shipping, duties, and taxes; **dynamic rates are communicated before you ship**. Proceeding with the exchange confirms acceptance of the quoted charges.
    

## 8) Limits and misuse

-   **Frequency:** up to **2** approved exchanges per rolling 12-month period per covered Base.
    
-   **Lifetime:** up to **10** approved exchanges total for that Base.
    
-   We may decline or revoke coverage for misuse, repeated unrelated damage patterns, missing proof, or fraud indicators.
    

## 9) Your responsibilities

Use only matching-size Sole Mate Tops; follow attach/detach instructions; verify full engagement before wear; discontinue use if damage appears; follow care guidance.

## 10) Relation to standard warranty and law

This add-on sits **in addition to** the standard **1-year** limited warranty against manufacturing defects. Statutory consumer rights under UAE law remain unaffected where they provide stronger protection.

## 11) Changes

Terms may be updated for future purchases. The version accepted when you buy the add-on governs your coverage.

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> Source: [Sole Mate](https://solemate.ae/pages/lifetime-base-warranty)