Privacy Policy

Overview

Sole Mate For Shoe Trading L.L.C (“Sole Mate”, “we”, “us”, “our”) operates this website and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit, browse, purchase, or otherwise interact with the Services. If another site document conflicts with this Policy on privacy matters, this Policy governs.

Scope

Covers our website, checkout, customer support, marketing channels, and analytics connected to the Services. Applies to customers and visitors inside and outside the UAE.

Personal Information We Collect

• Identity & contact: name, email, phone, billing/shipping addresses.

• Account: login credentials, preferences.

• Orders & payments: items purchased/returned/exchanged, order IDs, invoices; payment tokens/authorizations from payment processors (we do not store full card numbers).

• Communications: emails, forms, attachments, chat logs.

• Device & usage: IP address, device/browser data, identifiers, pages viewed, actions taken.

• Marketing & cookies: campaign source, consent choices, advertising identifiers.

Sources

• Direct from you (account, checkout, support).

• Automatic via cookies, pixels, SDKs, and logs.

• Service providers/partners (payments, logistics, analytics, anti-fraud, hosting, cloud).

How We Use Personal Information

• Provide and operate the Services: account, cart, checkout, payment, shipping, returns, warranty, notifications.

• Improve and personalize: performance, troubleshooting, recommendations, analytics.

• Marketing: emails/ads where permitted or consented; opt out anytime.

• Security & fraud: detect, prevent, and investigate abuse.

• Legal compliance: VAT/accounting records; lawful requests; dispute handling.

Legal Bases (PDPL-aligned)

Contract performance; consent; legitimate interests (security, service improvement); legal obligation; establishment/defense of claims.

Disclosures

We disclose personal information as needed to:

• Service providers: hosting, payments, delivery, customer support, analytics, marketing tech, and cloud storage.

• Affiliates and business transfers: restructuring, merger, acquisition.

• Advertising/analytics partners: only where cookies/consents permit.

• Authorities/advisers: where required by law or to protect rights.
  We do not sell personal data.

Cookies and Ads

• Essential cookies: login, cart, checkout.

• Analytics/ads cookies: only where permitted; manage preferences in the cookie banner and your browser.

• Global Privacy Control (GPC): honored where applicable. Aside from GPC, legacy “Do Not Track” headers are not acted upon.

Security

Technical and organizational measures applied (encryption in transit, access controls, least-privilege). No system is 100% secure.

Retention

Kept only as long as necessary:

• Orders/invoices/warranty: per legal retention.

• Account/marketing: until deletion or opt-out, plus a short audit period.

• Security logs: for operational needs, then deleted or anonymized.

International Transfers

Data may be processed outside your country. Where required, we use recognized safeguards (e.g., contractual protections) or obtain consent.

Your Rights

Subject to law, you may request: access/know, correction, deletion, portability, and—where applicable—restriction/objection and withdrawal of consent. You may opt out of targeted advertising where available via cookie settings and GPC. We verify identity and respond within the required period. Requests may be declined where the law allows.

EEA/UK Add-Ons

GDPR/UK GDPR rights include objection to processing and withdrawal of consent without affecting prior lawful processing.

Children

Not intended for children under 18. We do not knowingly collect children’s data.

Third-Party Links

External sites have their own policies. We are not responsible for their practices.

Changes

We may update this Policy. The posted “Last updated” date controls.

Contact

Controller: Sole Mate For Shoe Trading L.L.C
Email: info@solemate.ae