Rolla Base
The Rolla Base features a stylish kitten heel with an easy swap system, letting you switch tops in under 20 seconds to match any outfit. Choose between Arch-Support for gentle medial arch comfort or Barefoot for a natural feel, both cushioned with breathable memory foam lining. Its anti-slip rubber sole ensures steady steps on shiny floors, while durable design takes you effortlessly from work to dinner. Each order includes a bag worth 200 AED.
- UAE + selected countries (availability, live rates & ETA shown at checkout).
- Mon–Fri. Cutoff 2:00 PM GST → orders before cutoff ship same day. Standard only.
- AED 20 (free ≥ AED 300). 1–3 business days to cities; 2–4 to remote. Physical address + UAE mobile required (no PO boxes/lockers).
- Live courier rates; duties/taxes extra unless stated. No COD. Customs/ID may be required.
- Emailed on dispatch. Multi-item orders may ship separately.
- Window: 14 days from delivery (eligible destinations only).
- Condition: Unused/unworn/unaltered, original packaging & tags intact. Indoor try-on only. Sets/bundles returned complete.
- Not Eligible: Final sale/clearance, gift cards/store credit, items outside 14 days or not meeting condition.
- Exchanges: 1 per line item within 14 days; pay any price difference.
- Defective/Damaged/Wrong Item: Report within 48h with photos + AWB; we arrange pickup and replace (or refund if unavailable).
- Fees: UAE exchange pickup free. International: customer pays return shipping + any duties/taxes. Refused/uncleared customs treated as returns with deductions.
- Refunds: To original payment after quality check from our team (bank posting 5–10 business days). Shipping/gift wrap/duties/taxes non-refundable unless our error/confirmed defect.
- Complimentary Bag/Gifts: Return with full-order returns; if kept, we deduct the item’s standalone price.
- Start a Return/Exchange: Email info@solemate.ae
with order #, item(s), and reason. We’ll confirm eligibility, schedule UAE pickup or share international instructions, then email confirmation after processing. - Abuse/Security: We may refuse returns or close accounts for misuse/fraud.
Sole Mate sandals are designed for an easy, true-to-size fit. Choose your usual EU size. If you’re between sizes, have wider feet, or want a roomier fit, size up.
Arch Support vs Classic Flat
-
Classic Flat: sleek everyday profile.
-
Arch Support: contoured arch + heel cup. Same length; choose the larger size if you want extra volume.
Wide Top option
For customers who like their sandals a bit loose, we offer Top 39W (Wide). It keeps the same length but provides more width/volume across the upper for a relaxed fit.
How to measure at home
-
Paper to wall, heel on the wall.
-
Mark longest toe, measure in cm.
-
Measure both feet; use the larger number and add 3–5 mm.
-
Match to the chart below.
Foot length = your measurement (the outsole will be longer).
Size chart (women’s)
| EU | US | UK | Foot length (cm) |
|---|---|---|---|
| 35 | 5 | 2.5 | 22.1–22.6 |
| 36 | 6 | 3.5 | 22.7–23.3 |
| 37 | 6.5–7 | 4–4.5 | 23.4–24.0 |
| 38 | 7.5–8 | 5–5.5 | 24.1–24.7 |
| 39 | 8.5–9 | 6–6.5 | 24.8–25.4 |
| 40 | 9.5 | 7 | 25.5–26.0 |
| 41 | 10–10.5 | 7.5–8 | 26.1–26.7 |
| 42 | 11–11.5 | 8.5–9 | 26.8–27.4 |
Quick advice
-
Between sizes? Size up.
-
Narrow feet? Try the smaller size.
-
Wide/high-instep or prefer looser fit? Pick Top 39W (Wide) or size up.
Need help? Email support with your foot length in cm and usual size—we’ll recommend the best fit.