Tiva Top
The Tiva Top exudes bold, rock-inspired style with its triple straps adorned by polished pyramid studs for an instant statement. Lightweight and breathable, it keeps your feet secure and comfortable from daytime outings to evening events. Enjoy a soft lining that prevents chafing, and a snug yet airy fit that pairs effortlessly with your favorite Sole Mate base. Available in sizes 37, 38, 39, and 39W for added comfort. Easy to maintain with a simple wipe-down. Perfect to elevate sundresses, denim, or shorts with a touch of edgy flair.
- UAE + selected countries (availability, live rates & ETA shown at checkout).
- Mon–Fri. Cutoff 2:00 PM GST → orders before cutoff ship same day. Standard only.
- AED 20 (free ≥ AED 300). 1–3 business days to cities; 2–4 to remote. Physical address + UAE mobile required (no PO boxes/lockers).
- Live courier rates; duties/taxes extra unless stated. No COD. Customs/ID may be required.
- Emailed on dispatch. Multi-item orders may ship separately.
- Window: 14 days from delivery (eligible destinations only).
- Condition: Unused/unworn/unaltered, original packaging & tags intact. Indoor try-on only. Sets/bundles returned complete.
- Not Eligible: Final sale/clearance, gift cards/store credit, items outside 14 days or not meeting condition.
- Exchanges: 1 per line item within 14 days; pay any price difference.
- Defective/Damaged/Wrong Item: Report within 48h with photos + AWB; we arrange pickup and replace (or refund if unavailable).
- Fees: UAE exchange pickup free. International: customer pays return shipping + any duties/taxes. Refused/uncleared customs treated as returns with deductions.
- Refunds: To original payment after quality check from our team (bank posting 5–10 business days). Shipping/gift wrap/duties/taxes non-refundable unless our error/confirmed defect.
- Complimentary Bag/Gifts: Return with full-order returns; if kept, we deduct the item’s standalone price.
- Start a Return/Exchange: Email info@solemate.ae
with order #, item(s), and reason. We’ll confirm eligibility, schedule UAE pickup or share international instructions, then email confirmation after processing. - Abuse/Security: We may refuse returns or close accounts for misuse/fraud.
Sole Mate sandals are designed for an easy, true-to-size fit. Choose your usual EU size. If you’re between sizes, have wider feet, or want a roomier fit, size up.
Arch Support vs Classic Flat
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Classic Flat: sleek everyday profile.
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Arch Support: contoured arch + heel cup. Same length; choose the larger size if you want extra volume.
Wide Top option
For customers who like their sandals a bit loose, we offer Top 39W (Wide). It keeps the same length but provides more width/volume across the upper for a relaxed fit.
How to measure at home
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Paper to wall, heel on the wall.
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Mark longest toe, measure in cm.
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Measure both feet; use the larger number and add 3–5 mm.
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Match to the chart below.
Foot length = your measurement (the outsole will be longer).
Size chart (women’s)
| EU | US | UK | Foot length (cm) |
|---|---|---|---|
| 35 | 5 | 2.5 | 22.1–22.6 |
| 36 | 6 | 3.5 | 22.7–23.3 |
| 37 | 6.5–7 | 4–4.5 | 23.4–24.0 |
| 38 | 7.5–8 | 5–5.5 | 24.1–24.7 |
| 39 | 8.5–9 | 6–6.5 | 24.8–25.4 |
| 40 | 9.5 | 7 | 25.5–26.0 |
| 41 | 10–10.5 | 7.5–8 | 26.1–26.7 |
| 42 | 11–11.5 | 8.5–9 | 26.8–27.4 |
Quick advice
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Between sizes? Size up.
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Narrow feet? Try the smaller size.
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Wide/high-instep or prefer looser fit? Pick Top 39W (Wide) or size up.
Need help? Email support with your foot length in cm and usual size—we’ll recommend the best fit.