Help centre
Frequently asked.
Everything about sizing, swapping, delivery and care in one place.
How do I choose my size?
Bases come in sizes 36–40 and tops in 36–39.5. Pick your usual size see our size chart for half-size guidance.
Do all tops fit all bases?
Yes every Sole Mate top snaps onto every Sole Mate base, so you can mix and match freely.
How secure is the snap connector?
It holds firmly through everyday wear and releases in one easy click when you want to swap.
How do I care for my Sole Mates?
Wipe clean with a damp cloth and store tops flat they fold neatly into the travel clutch.
What are your delivery options?
Free UAE delivery on orders over AED 100, with cash on delivery available across the UAE.
What is your return & exchange policy?
Easy returns and exchanges within our UAE window see our Return & Exchange Policy for details.
Can I pay in installments?
Yes pay in 4 interest-free payments with Tabby & Tamara at checkout.
What does the base warranty cover?
Every base includes a lifetime warranty on the snap connector and footbed integrity.
How long does delivery take?
Free UAE delivery on orders over AED 100, delivered in 2–4 working days. Orders under AED 100 ship at a small flat rate.
Can I pay cash on delivery?
Yes — Cash on Delivery is available across the UAE. Pay when your order arrives, or use Tabby & Tamara to split into 4 interest-free payments.
What if the size or style isn’t right?
Easy 14-day returns and free size exchanges across the UAE. Every base carries a Lifetime Base Warranty; tops carry a 1-year warranty.
How many times can I swap the tops?
As often as you like. The snap connector is engineered for thousands of swaps — click a new top on and off in seconds, no tools and no wear on the base.